Privacy Policy

Who we are

ANFRIC, 12, Snehmilan Society, Chikuwadi Nana Varachha Road Surat - 395006, is the data fiduciary responsible for your personal data. Contact us about privacy at [privacy email].

What we collect

Depending on how you use the site, we collect:

• Account details — name, email address and mobile number; and, only if you choose to share them, your date of birth (for a birthday offer) and gender (to personalise what we show you first).
• Order details — delivery address, items purchased, order history and communications about your order.
• Payment information — handled by our payment gateway partners; we receive a confirmation and reference, never your full card number.
• Device and usage data — IP address, browser, pages viewed and actions taken, collected via cookies and similar technologies.
• Messages you send us — through the contact form, email or chat.

How we use it

We use your data to:

• process and deliver your orders, and handle cancellations, returns and exchanges;
• create and secure your account and verify your identity;
• answer your questions and provide customer support;
• send order and service messages, and — with your consent — marketing you can opt out of at any time;
• send you a birthday offer if you have shared your date of birth;
• understand how the site is used so we can improve it;
• detect and prevent fraud, and meet our legal obligations.

Cookies

We use essential cookies to run the site (for example, to keep your basket), and analytics cookies to understand traffic. You can control cookies through your browser settings; disabling essential cookies may stop parts of the site working.

Who we share it with

We share personal data only as needed to run the store:

• logistics partners, to deliver and collect orders;
• payment gateways, to take payment and process refunds;
• service providers who host the site, send our emails or provide analytics, acting on our instructions;
• authorities or courts where the law requires it.

How long we keep it

We keep account and order data for as long as you have an account and thereafter for as long as needed to meet tax, accounting and legal requirements. You can ask us to delete your account at any time; some records may be retained where the law requires.

Your rights

You have the right to:

• access a summary of the personal data we hold about you;
• correct, complete or update your data;
• request erasure of data we no longer need to keep;
• withdraw consent to marketing at any time;
• nominate someone to exercise these rights on your behalf;
• raise a grievance with us, and if unresolved, with the Data Protection Board of India.

Children

The site is not directed at children under 18. We do not knowingly collect their data without verifiable parental consent. If you believe a child has provided us data, contact us and we will remove it.

Security

We use reasonable technical and organisational measures — encryption in transit, access controls and monitoring — to protect your data. No system is completely secure, so please keep your device secure and never share a one-time code with anyone — we will never ask you for one.

Contact and grievances

For privacy questions or to exercise your rights, contact our Grievance Officer: [name], [grievance email], [phone]. We aim to respond within 30 days.

Changes to this policy

We may update this policy as our practices or the law change. Significant changes will be announced on the site. The date at the top shows the latest revision.