Cancellation & Refund
Last updated
We want you to be happy with what you buy. This policy explains how to cancel an order, how to return an item, and how refunds work. Returns are accepted within 3 days of delivery.
Cancelling an order
You can cancel an order free of charge at any time before it is dispatched, from My Account or by contacting us with your order number. Once an order has been dispatched it can no longer be cancelled; you may instead refuse delivery or return it under the returns process below.
Returns window
You may request a return within 3 days of the date the order was delivered. Requests made after this window cannot be accepted.
Conditions for a return
To be eligible, an item must be:
- unworn, unwashed and unused, in its original condition;
- returned with all tags, labels and original packaging intact;
- free of stains, odours, pet hair and damage.
Items that cannot be returned
For hygiene and other reasons, the following are not eligible for return unless faulty:
- innerwear, socks and other intimate items;
- items marked as final sale or non-returnable on the product page;
- gift vouchers.
How to return
Raise a return request from My Account or by contacting us within the 3-day window, quoting your order number and the reason. Where pickup is available at your address we will arrange collection; otherwise we will share instructions for sending the item back. Please pack it securely in its original packaging.
Inspection and approval
Returned items are inspected on arrival at our warehouse. Items that meet the conditions above are approved and refunded. Items that do not meet the conditions may be sent back to you and no refund issued.
Refunds
Approved refunds are issued to the original payment method within [7–10] business days of approval. For Cash on Delivery orders, we will ask for bank account or UPI details and refund by transfer. Your bank or card issuer may take additional time to show the credit.
Original shipping charges and any Cash on Delivery fee are [non-refundable / refundable] unless the return is due to our error.
Damaged, defective or wrong items
If you receive an item that is damaged, defective or not what you ordered, contact us within 3 days of delivery with photographs. We will arrange a replacement or a full refund including shipping at no cost to you.